![]() ![]() In 2015, Mosaic Life Care was named to the Truven Health Analytics TM 100 Top Hospitals® list, given an “A” rating by The Leapfrog Group, identified as a HealthStrong TM Hospital by IVantage® Health Analytics, and named a “Most Wired” hospital by Hospitals & Health Networks magazine. Based in St. She describes Mosaic leadership’s cultural desire to “teach caregivers to fish”, its commitment to community development, and School at Work as “a backbone.” The health system’s goal for skill growth and education also means less employee turnover, and supports Mosaic’s greater goal to improve the community through health and opportunity.Since its Baldrige Award win in 2009, Mosaic Life Care (formerly called Heartland Health) has continued to be nationally recognized for quality, value, and the patient experience. Janelle Lee, Vice President of HR and OD, championed the extension of L&OD to include non-clinical caregivers from its beginning. With a combination of outside-the-box thinking, flexibility with staffing issues, some IT support, and with open communication lines, SAW was able to proceed.Įxperiences like this, even without a pandemic, aren’t available to entry-level caregivers without strong executive support. Mosaic even continued to have guest speakers from within the hospital present opportunities to the class via Skype. It resumed class in May started offering hybrid learning models. Mosaic offered two classes in March before the nationwide shutdowns. Mosaic has offered SAW since 2009 – that is 12 years of commitment to entry-level caregivers! 2020 was a particularly tough year because of COVID, but it did not stop progress. “By investing in us, it makes my fellow caregivers and I feel appreciated, and I know my classmates and I work harder to be able to give back to the hospital.” Aron Battreall, Medical Biller II, Mosaic Life Care Mosaic Life Care School at Work Graduates As a SAW coach, this gives me pride to know that my students are improving job performance and pursuing more job responsibility.” ![]() Managers are letting me know when ex-SAW graduates are applying for promotions. But after SAW graduation, I hear things like ‘we can’t believe the change we have seen in her’ and the term ‘go getters’ when managers beam about employee work level. “Many of the SAW participants didn’t have the best education background or have not had much opportunity. Robison believes that sometimes a confidence builder is just what an associate needs. Micah Robison is a Workforce Development Specialist at Mosaic and also a SAW coach/facilitator. SAW helps health systems reduce turnover, increase employee engagement, and prepare employees for the next level of learning. It also helps entry-level caregivers understand the key role they play in patient care and impact on the HCAHPS rating. SAW is a comprehensive education and career planning experience that strengthens communication, core education skills, and medical terminology. To help with all these issues, the HR education staff found a program offered by Catalyst Learning called School at Work (SAW). Mosaic also wanted to reduce turnover within these groups. In 2009, seeing that environmental, admin, and nutrition caregivers were sometimes overlooked for leadership development opportunities, Mosaic began looking for ways to increase career growth and opportunity for its frontline entry-level team members. It stresses that whatever employees choose to do in the organization, that each role is important and vital to patient care. Mosaic believes in its mission to serve the community through opportunity, workforce development, and employee career growth. In 2020, Forbes magazine ranked Mosaic in the top 15 among 2,500 employers in Missouri for best state employer. It also takes care of its employees (called caregivers). Mosaic has a commitment to health, well-being and the vitality of the community that it serves.īeing part of the Mayo Clinic Care Network, Mosaic is very focused on high-quality, data-driven, evidence-based medical care. Mosaic offers a life-care model which combines traditional acute health delivery with a focus on key life elements which affect overall wellness. Joseph and Maryville, MO, and has 60+ clinical facilities offering urgent, specialty, and primary care within Missouri and Nebraska. Mosaic Life Care (Mosaic) operates medical centers in St. Even in a Tumultuous 2020, Mosaic Life Care Supports its Employee Caregivers with Skill Development and Opportunity Sees Tremendous Impact on Retention, Internal Advancement ![]()
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